BNP Paribas Whistleblowing Framework

If you are a customer of BNP Paribas Personal Finance and wish to report any dissatisfaction or complaint, please approach your usual business contact or the person in charge of customer complaints.

Group Whistleblowing framework

BNP Paribas Group is committed to strict compliance with laws and regulations and to enforce the rules set out in the Group's Code of Conduct.
The whistleblowing system, accessible from this page, allows you to report information about a crime or an offence, a threat or harm to the public interest, a violation or an attempt to conceal a violation of applicable and binding law (laws, regulations, etc.) or a breach of the Group's Code of Conduct.
Whistleblowing reports are handled by independent experts in a confidential manner and in accordance with the regulations in force.
Whistleblowers are granted protection against the risk of retaliation provided by local applicable law.​
Any abuse of the whistleblowing system may expose the reporting person to disciplinary sanctions or prosecution.
The BNP Paribas Group collects and processes personal information and data about you as part of the collection and processing of your alert. For more information, you can consult our personal data protection notice for external third parties.

Whistleblowing Hotline: 030 0023 0652*

Frequently Asked Questions

When to report?
When you have reason to believe that a violation of the law or the BNP Paribas Code of Conduct has been committed or in the event of a threat or harm to the public interest.

How to report?
The whistleblowing framework is under the responsibility of the department ‘Professional Ethics’ of the Compliance function. If you are an external third party, please call our hotline: 030 0023 0652*

Can I remain anonymous?
Yes, your report may be anonymous, unless it is legally prohibited.  However, we recommend you to provide contact information to allow the Referent to contact you.

Will I receive any feedback on my report?
An acknowledgement of receipt of the report will be sent to you after receipt. You will then be informed of the progress in the processing of your report and of the outcome of the investigation.

Will confidentiality be ensured?
Yes, the Referents are trained in handling whistleblowing reports confidentially and they take appropriate steps to do so.

*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.