Positive Impact is at the heart of what we do

We're committed to being a sustainable, ethical and caring organisation. Corporate Social Responsibility (CSR) is key to how we do business, how we act and how we make things happen in society as we take pride in the valuable contribution we make to our local communities.

We have a clear focus – to promote access to more responsible and sustainable consumption, to support our customers and partners.

Our world is facing unprecedented challenges – climate change, the depletion of natural resources, and rising inequalities, at a time people are experiencing big changes to how they live and work. Through more responsible consumption, people have the power to preserve natural resources, reduce their carbon footprint and make a difference on a greater scale.


Environmental sustainability is a core part of our business strategy, which is aligned with the UN Sustainable Development Goals.

Our environmental policy supports our commitment to reduce the environmental impact of our business operations and supply chain.



To deliver on our purpose of promoting access to more responsible and sustainable consumption, we continue to transform our business, operating model and offers. Discover more about our ambitions and achievements in our Positive Impact Report.


Transforming our business, Operating models and offers

We’re here to build a sustainable and inclusive relationship with our partners. We actively seek ways to help our customers to reduce their environmental footprint and are committed to expanding access to our financial services to a broader range of customers.

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Acting as a role model company and employer

We believe in creating a sustainable, fair, and inclusive workplace as a diverse team makes for a stronger team. From our commitment to gender equality, mental health and being a Disability Confident employer to minimising the environmental impact of our operations, we lead by example.

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Making a positive impact in our communities

We take our responsibility as a major employer in the region seriously. That’s why we’re passionate about giving young people the skills and opportunities they need to succeed. We also encourage colleagues to volunteer for causes they care about.

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1 Million Hours 2 Help

Through our "1 Million Hours 2 Help" campaign our colleagues can contribute one day of their working time each year to help make a positive impact in our local communities. Hear from some of our amazing colleagues about how they’re making a difference:

To find out more about how we’re making a difference in our local communities visit our news page

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Find out about our positive impact manifesto and hear from Stephen Huller, our Director of Home Improvement, about how we're accelerating the energy transition.


Discover more about how our Environmental Working Group is driving change to support our company purpose.