Tue, 08 Jun 2021

At BNP Paribas Personal Finance UK, we've been partnering with brokers to provide leading insurance premium finance solutions for over 24 years. As part of one of the world's most trusted banks, our Insurance Premium Finance Division prides itself on offering industry-leading, competitively priced financial solutions that are fair to customers and brokers and comply with the latest regulatory standards.

We sat down with Director of Insurance Premium Finance, Michael Phillips, and Head of Insurance Premium Finance Sales, Angie Burgess, to find out what's new in the world of Insurance Premium Finance, and hear how the team has continued to strengthen existing partnerships, and onboard new partners, over the past few months.

The COVID-19 crisis has not only been challenging for the businesses that are our clients, but it's also changed how we communicate with our brokers

Michael explains: "Just like our brokers, we've had to adapt our ways of working in line with government restrictions, and for us this has meant embracing technology in order to maintain the relationships with our brokers that we've worked so hard to build.

"After a year of remote working, we've adapted to using video calls both to stay in touch with our existing brokers and outreach to potential new partners.

"This has emphasised the importance of our personalised and collaborative approach to our partnerships – whether we're meeting with brokers face to face or over a screen."

Angie adds: "Adopting this more digital-led approach to communicating with our brokers has shown that we're able to continue supporting our brokers just as effectively even when we can't meet them in person.

“Even though face to face meetings are still an important part of the service we offer, we'll continue to use video calls even after restrictions have eased, as they allow us to have more regular contact with brokers who are situated nationwide."

As well as strengthening relationships with existing brokers we have also been working hard to expand our offering – which has seen us onboard in excess of 20 brokers in the first quarter of 2021, and a number of key strategic partners. 

Michael comments: "In times of uncertainty, our brokers want support and guidance more than ever, and our new brokers have chosen to work with us because of our collaborative approach and wealth of knowledge within our field.

Angie says: "It's important that we make the onboarding experience onto our integrated platform as seamless as possible, which is why we assign all of our new partners a dedicated training manager to offer support during these first few months, and beyond."

To find out more about our customer-driven insurance premium finance solutions, click here.